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  1. Membranes, media and filters are consumables and carry NO WARRANTY.
  2. All electrical items for Industrial equipment carry a 6 months warranty.
  3. We do not offer a refund / replacement period on industrial machinery which is not consumer products.
  4. Puritech will not be held responsible for any faults resulting from the client’s own installation, your product guarantee becomes void if the product is installed incorrectly.
  5. On any product faults, the customer is required to issue Puritech with a valid invoice within the warranty period and book the product in for repairs The repair period on any product is between 2-14 days, and could be up to 3 months when the parts are not in the country.
  6. Puritech will not be held responsible for any damage to products in transit by customers’ couriers.
  7. Pumps are covered under warranty but we have to assess and pass discretion as they can be damaged by bad water quality and overrunning of machines .
  8. We do not cover courier costs for any faulty products needed to be brought back.
  9. All clients are required to sign a satisfactory sheet after all technical services, failure will by default, deem the client has been satisfied by the service provided.
  10. There is a call-out fee to be charged every time we have to go out to the client, even if the product is new.
  11. The call-out fee in Johannesburg and Pretoria is R935 ex vat, outside Johannesburg and Pretoria the fuel rate must be calculated as kilo meters x round trip x rate per a km) + call out fee R935 ex vat.
  12. Note even if the client brings a new machine in, an invoice number is still required, and if the unit was tampered with, a service fee of R550 ex vat is applicable, as also in the case where items are out of warranty.
  13. We do not offer technical assistance on your own installations as it is a paid for service, kindly contact the office for costs. If you take a chance and mess up the product, It cost a lot more to fix.  This is the reason that we recommend you use a qualified installer approved by Puritech.
  14. In the event of the customer supplying us video footage, pictures, or info regarding a faulty product and the technician fails to diagnose what the faulty part is, Puritech will inform the client and the technician will come out to the site to assess and diagnose the fault after paying the standard call-out & travel fees.
    However, if found that there is a new part to be replaced, any further travel costs involved will be met by the client.
  15. Puritech will not be responsible for courier costs involving the return of faulty parts taken from clients as samples for correct part identification/part purchase purposes.
  16. If you own a water shop, you should always keep spare parts like solenoid valves, an extra feed pump, extra membrane to avoid down time as these are likely to fail sooner than other components. 
  17. For components that fail after being used, they have to be sent to us for assessment and fixing and that could take up to 3 weeks. We can not just offer a new replacement before establishing the cause of the fault as the same problem could happen to the new replacement too. Therefore, if you are running a business, please note that you are responsible for having some spare parts.
  18. As Puritech is a wholesaler pushing large volumes daily, we do not open each and every individual packaging/box to assess the state of the product, therefore the onus is on the customer to check their goods before leaving Puritech to avoid missing or defective goods from the manufacturer. If this is not followed and the customer realizes anything missing or defective, customer will have to foot the courier costs to get replacement or missing parts from Puritech.
  19. If you are running a business, we suggest that you should keep some spare parts eg (solenoids, membranes & pumps), or at least be prepared to buy some, especially if you are far away from Puritech. Machines are running all the time and could have a breakdown when not maintained, Especially when the machine is not sized correctly. All faulty components have to be brought back to us for assessment and repairs, and this could take up to 3 weeks to rectify.