FAQs Page

How can we help?

Ask a question or describe the problem you are facing.

Popular Questions

Account Questions

My unit has stopped working, how can you help me?
Contact any of our sales stuff and we will gladly assist, normally a call out fee is paid prior to our technician coming to your site.
I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at sales@puricom.co.za or dial our landline 01265710101
I made payment but haven’t received a tax invoice.
We only make tax invoices after the payment has reflected in our bank account, if using a bank other than FNB, it might take a day or two to reflect.
Do your prices include VAT?
Our prices on the web exclude VAT, but if you're purchasing online, VAT will be included when you check out.

General Questions

i am looking to purify borehole water near the coast, i am looking for a machine that can do 2000 GPD.
A 2000 GPD machine produces 250 litres per hour, you will need to provide us with a water analysis report so we can give you the correct pre-filtration requirements. You can view more RO industrial machines via this link: https://www.puritech.co.za/ro-industrial/
I would like to set up a water purification plant producing/bottling 1,000 litres of water per hour. Please advise on the best plant size and price.
Firstly we need a water analysis report before recommending a machine, this will help us to recommend the suitable pretreatment according to your water quality.
Which system will you recommend for me to start a business?
It depends on how many liters of purified water you need to sell per day. The capacity will determine the machine, but basically if you are to start a small business using municipal water you will need a 400GPD or 800GPD, with the water having to be analyzed first for a finer recommendation.
Can we use borehole/dam water?
Yes you can use any source of water as long as you have a water analysis report.
What is pre-treatment and water analysis?
Pre-treatment is a filtration process to remove particles, it comes before the Reverse osmosis or Ultra filtration systems to protect the life span of membranes and filters. Standard pretreatment includes sand, activated carbon and water softener.  
Will the 5 stage Reverse Osmosis System be sufficient for my Household use?
The 5 stage Reverse Osmosis system is the best Water Purification system that you can buy for your household use. The system will be installed under counter at your Prep Bowl or at your zinc in the kitchen. The system comes complete with a 12 litre stainless steel pressure tank, luxury faucet and a 50 Gallons per day membrane that produces 189 Litres of Purified Water per 24 hours (Depending on your incoming pressure). You will have sufficient Purified Water for your family to drink, to use

Pre-sales Questions

Has the water been tested? Can you provide a water analysis report?
If not, get a sample of your water tested and give us the water test report.
What flow rate will you require? (Litres per hour)
This will help us determine the size of machine to quote on.
Live Chat
Chat directly with a sales executive for immediate answers to your questions.
Email Us
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Call us
Talk to us directly for additional help immediate answers to your questions.
× How can I help you?